The Quiet Miles ("we", "us", "our") is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

The Quiet Miles is a massage practice operated by Luke Wheeler, in Highgate and Mt Lawley (Reset HQ), Perth, Western Australia.

Website:www.thequietmiles.au | Email:luke@thequietmiles.au | Phone: 0416 233 289

2. Information We Collect

We may collect the following types of personal and health information:

• Contact details — name, phone number, email address, and postal address

• Health information — medical history, current conditions, medications, injuries, and physical complaints relevant to your treatment

• Booking and session records — appointment history, session notes, and treatment outcomes

• Payment information — records of payments made via bank transfer or cash. We do not process or store card details

• Website usage data — cookies, IP addresses, and analytics data collected when you visit our website or booking page

Health information is sensitive information under the Privacy Act. We collect it only when necessary for providing your treatment, and handle it with additional care.

3. How We Collect Information

We collect information in the following ways:

• Directly from you — via online intake forms, booking platforms, in-person forms, phone calls, and email correspondence

• Through our booking system — when you make, change, or cancel a booking online

• Automatically via our website — through cookies and analytics tools when you browse our pages

4. How We Use Your Information

Your information is used to:

• Deliver safe and appropriate massage and wellness treatments

• Manage your bookings, send confirmations, reminders, and follow-up communications

• Maintain accurate and up-to-date client records

• Process payments and issue receipts

• Send you relevant service updates, health tips, or promotional communications (where you have opted in — you may opt out at any time)

• Meet our legal and professional obligations

We will not use your information for any purpose that you would not reasonably expect, without your consent.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. Information may be shared only in the following circumstances:

• With trusted service providers — including our booking platform and payment processor — who are bound by confidentiality obligations

• With other treating health professionals, where you have requested a referral or provided consent

• Where required or permitted by Australian law, including in response to a lawful request from a regulatory or government authority

6. Health Information

Health information is classified as sensitive information under the Privacy Act 1988. We collect health information only where it is reasonably necessary to provide you with safe and effective treatment. We will not use or disclose your health information for a secondary purpose without your consent, unless permitted by law.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our security measures include:

• Password-protected electronic records and booking systems

• SSL encryption on our website and booking platform

• Physical security at clinic locations, with restricted access to paper records

8. Data Retention and Destruction

Client health records are retained for a minimum of 7 years from the date of your last appointment in accordance with Western Australian health record obligations (or longer where required by law). After this period, paper records are securely shredded and digital records are permanently deleted or de-identified.

9. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988. We will also take prompt steps to contain and remediate any breach.

10. Your Rights — Access and Correction

You have the right to:

• Request access to the personal information we hold about you

• Request correction of information that is inaccurate, incomplete, or out of date

• Lodge a complaint with us or the OAIC if you believe your privacy has been breached

To make a request, contact us at luke@thequietmiles.au or call 0416 233 289. We will respond within 30 days.

11. Cookies and Website Analytics

Our website and booking page use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and improve your experience. Cookies do not collect personal information such as your name or email address. You can manage or disable cookies through your browser settings; however, some features of our site may not function as intended if you do so.

12. Third-Party Links

Our website may contain links to third-party websites, including our booking platform. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the effective date noted at the top. Continued use of our services after a change constitutes acceptance of the updated policy.

14. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance at luke@thequietmiles.au. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Terms and Conditions

These Terms and Conditions govern your use of The Quiet Miles website, booking platform, and massage and wellness services. By accessing our site, making a booking, or receiving a service, you agree to be bound by these terms. Nothing in these Terms constitutes medical or legal advice. Seek independent professional advice for your specific circumstances.

1. Services

The Quiet Miles provides remedial massage, sports massage, deep tissue massage, relaxation massage, dry needling, sports team recovery, event recovery, and mobile massage services. Services are delivered by Luke Wheeler, who holds relevant qualifications in sports science, massage therapy, and sports training.

Services are available at our Highgate clinic and at Reset HQ, Mt Lawley. Mobile, sports team, and event recovery services are available across the Perth metropolitan area.

2. Eligibility

You must be 18 years of age or older to book services, or have a parent or guardian make a booking on your behalf. By making a booking, you confirm that you are eligible to receive the service requested and that the information you have provided is accurate and complete.

3. Health Disclosure

You agree to disclose all relevant health information, including medical conditions, medications, injuries, and contraindications, prior to your session. Accurate disclosure allows us to provide you with safe and appropriate treatment. The Quiet Miles accepts no liability for adverse outcomes arising from incomplete or inaccurate health disclosures.

4. Bookings

Bookings can be made online at www.thequietmiles.au, by phone, or by email. A booking constitutes an agreement to attend at the scheduled time and to pay the applicable fee. Confirmation will be sent to the email address provided at the time of booking.

5. Cancellations and No-Shows

We ask that you provide at least 4 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer your appointment time to another client.

• Cancellations with less than 4 hours' notice may incur a cancellation fee of up to 50% of the scheduled service fee.

• No-shows without notice may be charged the full service fee.

6. Fees and Payment

All fees are listed on our website and booking platform. Payment is accepted via bank transfer or cash, and is due at the time of service unless a sports team or bulk booking arrangement has been agreed in writing.

Dispute and Refund Policy: If you have a concern about a charge, notify us within 7 days of the service by emailing luke@thequietmiles.au. We will address your concern promptly and in good faith. Refunds are provided only where required by Australian Consumer Law or as otherwise agreed in writing.

Gift vouchers and prepaid packages are non-refundable but are transferable to another person. Expiry dates apply and will be noted on the voucher.

7. Mobile, Sports Team, and Event Services

Mobile massage, sports team, and event recovery services are subject to a separate arrangement agreed directly with Luke. Minimum booking periods, travel fees, and cancellation terms for these arrangements will be set out at the time of booking. Workplace or venue safety obligations remain the responsibility of the host business, club, or event organiser.

8. Intellectual Property

All content on The Quiet Miles website — including text, images, logos, and branding — is owned by or licensed to The Quiet Miles and is protected by Australian copyright law. You may not reproduce, distribute, or use any content without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, The Quiet Miles is not liable for any indirect, incidental, or consequential damages arising from your use of our services or website. Nothing in these Terms limits any rights you may have under Australian Consumer Law that cannot be excluded by agreement.

10. Contraindications and Scope of Practice

Massage and related services are not a substitute for medical treatment. We do not diagnose medical conditions. Where a service is assessed as unsuitable or contraindicated for you on the day, we reserve the right to modify or decline to provide the service. We will advise you to seek appropriate medical advice where relevant.

11. Termination of Services

We reserve the right to refuse or terminate services at any time where a client has behaved in a manner that is unsafe, abusive, or in breach of these Terms. In such circumstances, any prepaid amount for the unused portion of a service may be refunded at our discretion.

12. Dispute Resolution

We are committed to resolving concerns fairly and promptly. If you have a complaint, please contact us in the first instance at luke@thequietmiles.au. If a dispute cannot be resolved through direct discussion, we will seek resolution through mediation before resorting to formal legal proceedings.

13. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

14. Changes to These Terms

We may update these Terms from time to time. The current version will be posted on our website with an updated effective date. Continued use of our services following any changes constitutes your acceptance of the revised Terms.

15. Acceptance

By using our website, making a booking, or receiving a service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

Questions about this policy or these terms? Luke Wheeler | The Quiet Miles Email: luke@thequietmiles.au | Phone: 0416 233 289 Highgate | Perth WA www.thequietmiles.au

Effective Date: 19 July 2026